Privacy Policy & Legal Disclaimer

What we do NOT collect

TrustDoc AI is designed around a privacy-first architecture. We do not collect, store, or process the following:

• Your name, address, or any personal identifiers entered into the wizard
• The property address, title number, or purchase price you provide
• The beneficial interest percentages or trustee details you enter
• The generated PDF document
• Your IP address (beyond standard server request logs, see below)
• Any login credentials (there are none)

Session data (browser only)

When you use the TrustDoc AI wizard, the form data you enter is held temporarily in your browser's session storage or working memory for the duration of your visit. This data:

• Exists only in your browser — it is never sent to our servers until the moment of document generation
• Is cleared automatically when you close the browser tab or window
• Is not accessible to us at any point before or after generation

Server request logs

Our hosting provider (like all web hosts) automatically records standard server access logs, which include IP addresses, timestamps, and the URLs accessed. These logs are retained for up to 30 days for security and diagnostic purposes and are not used for any other purpose. These logs are governed by our hosting provider's own data retention policies.

The only use of your data is to generate your document. Here is the exact flow:

1. You enter your details into the wizard form in your browser.
2. On submission, your inputs are transmitted over an encrypted HTTPS connection to our server.
3. Our server constructs a structured prompt using your inputs and sends it to the OpenAI API (see Section 3).
4. The AI response is used to generate your PDF document.
5. The PDF is returned to your browser for download.
6. Your inputs and the generated PDF are not saved to any database or file system on our servers after this process completes.

We do not use your data for marketing, profiling, analytics, or any purpose other than generating your requested document.

TrustDoc AI uses the OpenAI API to power document generation. When you click "Generate Document", your wizard inputs (including names, addresses, and property details) are transmitted to OpenAI's servers in the United States as part of a structured API request.

OpenAI's data handling

• OpenAI operates under its Enterprise Privacy Policy when accessed via API.
• API data is not used to train OpenAI's models by default under their API terms.
• OpenAI may retain API request data for up to 30 days for safety monitoring, after which it is deleted.
• Transfers to the US are governed by OpenAI's Standard Contractual Clauses under UK GDPR Article 46.

If you are concerned about sending personal data to a US-based AI provider, you may wish to use pseudonyms or abbreviated versions of names during the generation process and insert the correct legal names manually into the printed PDF before signing. Please ensure the final signed document contains the correct full legal names.

No other third-party services receive your personal data. We do not use third-party advertising networks, data brokers, or social media tracking pixels.

TrustDoc AI uses no third-party analytics cookies (such as Google Analytics). We do not place advertising cookies or use any cross-site tracking technology.

The only cookies used are:

• Session cookie (strictly necessary) — a temporary cookie used to maintain your wizard session across pages. It contains no personal data, expires when you close your browser, and cannot be disabled without breaking the wizard.
• Cookie consent preference — a persistent cookie storing your acknowledgement of this notice, valid for 12 months.

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights in relation to your personal data:

Because we do not store personal data server-side, most requests cannot be fulfilled in the traditional sense — there is simply no stored data to provide, correct, or delete. If you have a specific concern, please contact us at privacy@trustdocai.co.uk.

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

By using TrustDoc AI, you acknowledge and agree that:

• The service is a document generation tool, not a substitute for qualified legal advice.
• TrustDoc AI makes no representation that the generated document is suitable for your specific circumstances, legally sufficient, or enforceable.
• The accuracy of the document depends entirely on the accuracy and completeness of the information you provide.
• TrustDoc AI accepts no liability for any loss or damage arising from the use of, or reliance upon, any document generated by the service.
• The document should be reviewed by a qualified solicitor before signing if you have any doubt about its suitability.
• Nothing on this website constitutes legal advice, and no solicitor-client relationship is created by using TrustDoc AI.
• Tax implications (including SDLT, CGT, and Inheritance Tax) of any Declaration of Trust are not addressed by this service. You should seek specialist tax advice before executing any such document.
• The document is only appropriate for use in England and Wales and should not be used for Scottish or Northern Irish properties.

In complex situations — including trusts involving children, vulnerable adults, multiple lenders, commercial interests, disputed ownership, or properties subject to insolvency proceedings — you must instruct a qualified solicitor. We are not able to assist in those circumstances.

By accessing and using TrustDoc AI, you agree to the following terms:

1. Personal use: The service is provided for personal use only. You may not resell, redistribute, or commercialise documents generated by TrustDoc AI without our prior written consent.
2. Accuracy of inputs: You are solely responsible for the accuracy and completeness of the information you provide. TrustDoc AI cannot be held responsible for errors in the generated document arising from inaccurate user input.
3. No unlawful use: You must not use TrustDoc AI for any fraudulent, deceptive, or unlawful purpose. This includes generating documents in respect of properties to which you have no legitimate interest.
4. Intellectual property: The TrustDoc AI platform, its design, and its underlying technology are the intellectual property of TrustDoc AI Ltd. The generated document content — populated with your data — belongs to you once downloaded.
5. Service availability: We do not guarantee uninterrupted availability of the service. We reserve the right to modify, suspend, or discontinue the service at any time without notice.
6. Governing law: These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
7. Amendments: We may update these terms and our privacy policy at any time. The date at the top of this page reflects the most recent update. Continued use after an update constitutes acceptance of the revised terms.

For any questions about this privacy policy, data handling, or to exercise your UK GDPR rights, please contact us:

We aim to respond to all enquiries within 2 business days. For ICO complaints, visit ico.org.uk/make-a-complaint.